Writing: Unit 9

Have you ever written a letter of complaint? Read this letter. What problem does Todd have?

Kaplan Community College

222 College Drive, Piedmont, CA 93950

September 23, 2014

Ms. Jennifer Goodman

Sales Representative

Smith and Browne Publishing Co.

1771 Park Lane

Houston, TX 77015

Re: Account # 22501

Dear Ms. Goodman,

I am the head of the English Department at Kaplan Community College. On September 15, I ordered a set of Smith and Browne's English Communication series. It arrived on September 19.

As you know, the program includes a DVD. Unfortunately, the DVD does not appear to be compatible with our DVD players. When attempting to play the DVD, a message appears that says "Wrong region." It seems that the DVD is intended for use outside the U.S.

Without the DVD, the program isn't useful to our department. I would therefore like to request one of the following: 1) A complete refund; or 2) A replacement with a DVD that can be played in the U.S.

Please advise me as to the next step. You can reach me at the address below or call me directly at 1-808-555-1212.

Sincerely,

Todd Yamaguchi

KCC EKCC English Department

Task: Read the letter again. Then choose the correct alternative to answer the question